Camera Troubleshooting

Why do my cameras look like they have condensation or moisture inside?

If it seems like you have condensation or fogging on your camera lenses, it may be due to the back SIM lid not being shut completely. Please open the back SIM lid and allow to dry for 24 hours. After 24 hours, please close the back SIM lid securely, ensure it has shut properly, and the issue should be fixed. If you continue experiencing issues, please reach out to our Support Team here. 

Why did I receive a notification that the camera stopped working?

If you received this notification, this could be a hardware issue. Reset the watch from the watch settings, reboot and try again. If this does not work, please contact our Customer Support team for further assistance.
Contact Customer Support