TickTalk 5 is now smaller and lighter, with enhanced water resistance. The wristband is more comfortable, and overall cellular signal reception has improved by approximately 20%. GPS accuracy has increased by about 10%, and the watch case is more durable. The messaging system now includes fun new GIFs, and the greeting cards have been updated to 3D animations. New privacy features include a requirement for confirmation on the watch during the first pairing to prevent unauthorized access, SOS 911 Calls and Alerts, watch low battery alerts and more.

The TickTalk 5 wristband is adjustable and can comfortably fit wrist sizes ranging from 4.7 inches to 6.7 inches. This flexibility makes it suitable for children of various ages and sizes.

TickTalk 5 is designed for children aged 3-12.

TickTalk 5 comes with IP67 water resistance to protect from minor splashes and spills. While IP67 in a laboratory setting can allow for submersion in up to 3-feet of still water for 30 minutes, we do not recommend wearing the devicewhen bathing, swimming, or participating in other water-related activities dueto the various water pressures within these categories. IP67 rating works bestwhen the sealing ring on the protective outer casing has minimal damage. Thevariability of water resistance can be affected over time due to normal wearand tear along with exposure to different environments. Assuming your device isin good condition with no apparent damage or deformation to the sealing ring,and the back lid cover has not been improperly installed after inserting yourSIM card, TickTalk 5 should not be damaged if it encounters splashing, rain, orif minor water exposure. Our Lifetime Limited Warranty does not cover from water exposure, but we do offer an ExtendedWarranty option to offer protection in the case water exposure does occur.

Yes, the TickTalk 5 has improved water resistance compared to previous models. It features an IP67 rating, which means it is protected against dust and can withstand immersion in water up to 3-feet deep for up to 30 minutes. This upgrade makes the TickTalk 5 more durable and suitable for everyday activities, including splashes, rain, and brief water exposure. However, it is not recommended to wear it while swimming or bathing, as fast-moving water can compromise the water resistance.

Yes, you can change the wristband. Since our antenna is installed in the watch strap, we highly recommend that you purchase our watch strap and take advantage of the free replacement service, which includes shipping costs. We do have resources that will help guide you if you would rather replace the watch band on your own.

No, the TickTalk 5 case is made from reinforced plastic, making it significantly more durable than the TickTalk 4.

The GPS antenna reception has improved by approximately 10%, making the location tracking more accurate than in TickTalk 4.
TickTalk 5 utilizes three different technologies to provide the most accurate location tracking by automatically selecting the best available signal:

1. Wi-Fi Location: The watch first attempts to locate the nearest Wi-Fi devices, including both public and private networks, to quickly determine its location. The accuracy in this mode ranges from 100 to 500 feet.
2. GPS Signal: If Wi-Fi signals are weak or unavailable, the watch switches to GPS tracking, offering a higher accuracy range of 10 to 300 feet. However, GPS can consume more battery and may not work well indoors or in areas with obstructions.
3. Cellular Tower Signal: When neither Wi-Fi nor GPS signals are available, TickTalk 5 uses the nearest cellular tower signal for location tracking. The accuracy in this mode can vary widely, from 500 feet to 20 miles, depending on the distance to the cellular tower.

This multi-technology approach ensures that TickTalk 5 can provide reliable location tracking in various environments.

Geofence functionality can be unreliable due to environmental factors. For example, GPS signals may not be available indoors or in areas with obstructions, and Wi-Fi-based location tracking may have inaccuracies. These factors can lead to false location deviation alerts.

TickTalk is unique in developing both its software and hardware in-house, leading to superior signal reception with an antenna integrated into the watch strap, comparable to a smartphone. This results in advanced features and reliable connectivity. TickTalk's rapid software iteration ensures the smartwatch is always up-to-date and user-friendly, with fewer bugs. Additionally, it offers comprehensive safety features like SOS alerts, secure contact approval, and customizable parental controls, making TickTalk 5 a standout choice in the children's smartwatch market.

Yes, you can pair Bluetooth phones with TickTalk 5 for private voice or video calls.

Yes, TickTalk 5 includes a voice-to-text feature, currently supporting English, allowing users to send texts by speaking into the watch.

Our parental control app includes the following aspects

Watch settings

-Set contacts to avoid being disturbed by strangers
-Set Reminders and Do Not Disturbs
-Set pedometer goals
-Watch backup and data recovery
-Time limit for listening to music
-Remote forced answering
-Watch Call Log
-View the geographic location and even historical track of the watch

Watch restrictions

-Turn off the function of adding friends
-Turn off the dialing keyboard
-Turn off the 911 shortcut key
-Turn off the language, time and other settings on the watch
-Prohibit the watch from shutting down
-Disable the watch

Settings for other App users

-Control who can use the App to connect to the watch
-You can set other users to Limited Access Version to prevent them from knowing more about the privacy of the watch user

For more information, please explore in the TickTalk App.

Yes, photos can be shared through the Secure Messaging Center in the TickTalk app. However, due to the large file size of videos, they cannot be sent to parents via the app. Instead, videos are stored locally on the watch and can be played back directly from it. To ensure data is not lost in case of any issues with the watch, parents can use T-cloud to back up their child's photos and videos.

Yes, TickTalk 5 can record up to 30-second videos, which can be stored in the photo album.

Yes, we have enhanced the FaceTalk video calling feature and optimized our servers to ensure faster and smoother image transmission.

T-Cloud offers 1GB of free cloud storage for backing up settings, photos, videos, and messages. It allows for seamless data transfer between old and new TickTalk watches. You can backup your data by accessing T-Cloud in the TickTalk app and choosing the desired backup or sync option.

To prevent children from receiving spam or scam messages, only parent-invited app users can send messages to the child using the TickTalk 5 watch. The parent admin user has the ability to invite new app users through the app and can assign them either Full Access, which grants the same permissions as the admin, or Limited Access, which allows only messaging and video calling.

If parents only want certain users, like grandparents, to have voice call access, you can simply add these contacts directly to the phone book contacts in the TickTalk app. This ensures a controlled and secure communication environment for the child, safeguarding them from unsolicited messages.

Yes, you can set up a group chat with your entire family even if you only have one TickTalk watch. The parent admin user can invite family members and other trusted contacts to join the TickTalk app. These invited users can then participate in group chats through the Secure Messaging Center in the app. The parent can assign different levels of access to each user, such as Full Access or Limited Access, depending on the permissions they want to grant.

In this way, the whole family can communicate with the child using the TickTalk watch, sharing messages and staying connected.

To invite others to pair with the TickTalk 5 watch, first ensure they download and sign up for the TickTalk app. As an admin user, you can then invite new users directly from the app. The primary guardian will receive a request to authorize these new users and can assign them either Full Access or Limited Access. Users with Limited Access can make voice/video calls, send messages, participate in group chats, and send greeting cards, but they cannot access location data or change any settings on the watch. This setup ensures secure and controlled communication for your child. For more info, please watch the set up videos.

No, any messages sent during Do Not Disturb Focus mode will not be visible to your child until the mode is turned off. While the watch continues to display the time, it blocks alerts and notifications to minimize distractions.

TickTalk 5 features a built-in 5MP camera, offering higher quality than most smartwatches, which typically have 2MP cameras. This means clearer and more detailed photos and videos.

Yes, TickTalk offers a vibrate mode. It includes three ringtone modes: vibrate with sound, vibrate only, and silent mode, allowing you to customize notifications according to your preference.

Yes, TickTalk has an auto time zone system that adjusts based on the operator signal. If your region does not provide Network Identity and Time Zone (NITZ) service, you can manually set the time on the watch.

Yes, TickTalk 5 can be used internationally with GSM networks as it supports most popular global antenna bands. To ensure compatibility with your local carrier, please check the information provided about compatible global carriers.

TickTalk offers discounted plans in partnership with AT&T and T-Mobile, with no activation or cancellation fees, and no contracts, starting at $9.99 plus tax. These plans are tailored for TickTalk watches, ensuring optimal performance and coverage. International customers can use their own carriers but should check the compatible carriers HERE.

Follow the setup guide or quick setup videos available on our website.

Sign into your TickTalk Wireless account, go to Plan Details, select Manage Subscription, and then Cancel Subscription.

Your service will end at the end of your current billing cycle. For example, if you cancel midway through the cycle, you can still use the plan until the cycle ends.

Yes, you can upgrade or downgrade your TickTalk plan. TickTalk Wireless offers several monthly plans, two of which include an Extended Warranty. If you initially activated your TickTalk 5 device with a plan that does not include the Extended Warranty, you have a 30-day window to upgrade to a plan that includes it. After 30 days, you are no longer eligible to add the Extended Warranty to your plan. However, you can downgrade to other plans at any time, and the new plan will take effect from the start of your next billing cycle.

Yes, TickTalk 5 requires a SIM card with cellular service to operate fully. While it can technically work with just Wi-Fi, it will not function outside of Wi-Fi coverage areas.

TickTalk offers a pre-installed TickTalk Wireless SIM card for U.S. customers, with plans starting at $9.99 per month plus tax. These plans are available on either AT&T's or T-Mobile's networks, providing reliable coverage across the United States.

For international users, it's important to note that TickTalk requires a regular cell phone plan that includes talk, text, and data. Wearable or tablet-specific plans are not compatible with TickTalk devices. This ensures that all functionalities of the TickTalk watch, including messaging and location tracking, work seamlessly.

TickTalk is not compatible with Verizon or Sprint. It works with GSM carriers like T-Mobile and TickTalk Wireless, offering affordable, no-contract options for U.S. customers.

It is recommended to use the TickTalk Wireless SIM for service on AT&T's network rather than using AT&T directly, to ensure compatibility and optimal performance.

Yes, TickTalk can work with just Wi-Fi, but it will be limited to Wi-Fi areas. The watch will not function when your child leaves a Wi-Fi zone, and a new Wi-Fi connection will be needed to use the watch.

Kids will enjoy the TickTalk 5's FaceTalk video calling, which allows them to connect with friends and family. The watch offers free streaming music through iHeartRadio Family, providing access to thousands of kid-friendly songs, podcasts, and stories (available only in the U.S.). The Activity Tracker encourages physical activity with daily step goals, and kids can compete with friends using the Step Championship feature. The TickTalk 5 also includes two 5MP cameras for selfies and snapshots, which can be shared in the Secure Messaging Center. Kids can personalize their watch with different wallpapers, backgrounds, and ringtones.

Parents will appreciate staying connected with their child through calls, video calls, preset text responses, and voice messages. The TickTalk 5 includes comprehensive parental controls, such as approving contacts, tracking the child's location, and setting reminders to help teach good habits. The Do Not Disturb Focus Mode ensures the child can focus without distractions. The Locator and History Route features allow parents to always know where their child is, providing peace of mind.

TickTalk 5 offers a range of safety features, including the ability for parents to approve all contacts, a firewall to block unknown numbers, location tracking with history route options, and SOS emergency & 911 calls that send instant app push notifications with the child’s current location. The watch can also be disabled from being turned off, and parents receive alerts when new friends are added.

No, TickTalk 5 does not have internet access and cannot download third-party apps. This design ensures that your child’s data and privacy are protected. All features included on the TickTalk 5 watch have undergone rigorous security and privacy testing.

No, TickTalk 5 does not have a voicemail feature. However, voice recordings can be sent through the Secure Messaging Center, which your child can access instantly.

TickTalk 5 is not available in certain countries due to local importing laws and regulations. Currently, shipping and cellular services are unavailable in Colombia, Croatia, Ecuador, Egypt, Iraq, Israel, Kuwait, and Russia.