How To Solve Common Cellular Carrier Issues

TickTalk works like a standalone cell phone which requires a cellular plan with talk, text, and data on a GSM carrier. Here are some solutions for common issues:

I'm Using My Own Carrier, But The Watch Features Are Not Working

Make sure your monthly plan is a regular cell phone plan with talk, text, and data. Wearable, digits, tracking, or tablet plans are not compatible with TickTalk.

I Have Poor Reception At Home

If your TickTalk is consistently showing offline due to poor cellular reception at your home, we recommend connecting to Wi-Fi. Once connected to Wi-Fi, your TickTalk will automatically connect to your home Wi-Fi moving forward and will function the same as cellular service. For more information, please watch our video on connecting to Wi-Fi.

My TickTalk Is Not Reading The SIM Card

The first step will be to make sure you are getting proper cellular connection. A quick solution is to put your watch near a window or door, hold the silver Power Button for 10 seconds, and restart the watch. If that does not work, try:

Turning the watch off, removing the SIM card cover, gently pulling up on the gold pins that are in a chevron pattern, and completely putting the SIM cover back on. Reboot the watch. For more information, please watch our video on properly inserting your SIM card.
If your watch still shows no SIM, you may have water damage. If this is the case, please contact our Support Team here for further assistance.